Official contact

Contact Us

Reach out for support, feature ideas, bug reports, and partnership inquiries. We review every message carefully.

Contact method

Use our official email for general questions, feature suggestions, bug feedback, and business cooperation including brand partnerships, custom palettes, and bulk licensing.

Usually replies within 24-48 hoursSupport, suggestions, bugs, and partnerships

Check Guides first

Before contacting us, we recommend visiting the Guides page. It may already have the answer you need.

Go to Guides

Quick partnership note

If you are reaching out for a collaboration, send a short introduction and your partnership goal by email.

Email partnership inquiry

Bug report checklist

Including the details below helps us investigate and fix issues faster:

1. A short description of the problem
2. Steps to reproduce the issue
3. Your browser and device information
4. Screenshots or related attachments

Partnership opportunities

We are open to collaborations in the following areas:

Pixel bead brands: palette data and product collaboration
Craft creators: guides, content, and community projects
Educational organizations: classroom or bulk licensing
Retail stores: tool promotion and co-marketing